The British Society for Rheumatology transforms digital learning for its members

BSR was on the lookout for a modern, innovative solution which gave a sense of ownership and control, and that could adapt to their growing digital learning needs for their members. Think Learning’s powerful Totara Learn platform was the answer!

The initial, swift LMS implementation saw active usage nearly doubling amongst members and students of the society, and content has been highly rated at 4.8 out of 5. Building on early success, the site is being extended to include streamlined e-commerce features and an integration with BSR’s CRM system to fully manage user accounts.

A flexible approach to learning

BSR’s legacy learning platform was also restrictive in the forms of content it could host. This in turn limited the growth of the organization’s digital learning strategy, as it meant prioritizing the platform’s capabilities over their learners’ needs. Partnering with Think Learning for Totara Learn changed that. By choosing to partner with us, BSR were able to:

• Create engaging learning in a timely manner.
• Improve user experience by implementing learner pathways.
• Implement reactive learning when needed, without the support of third party contractors.
• Deliver interactive virtual courses, which was essential during the COVID pandemic.
• Review and analyze user engagement by looking at various data reports.

“We really wanted to up-skill ourselves in-house from a platform and product management perspective and have the ownership of the site ourselves.

We decided to stop thinking about the LMS platform as a separate product, as we could now bring it in-house within our Education team and look after it along with everything else, complementing and building it around the program for our members.” – Daisy Southam, Head of Education

Empowering organizations

Totara Learn is an easy-to-use, yet powerful learning platform. It has the ability to truly transform the learning functions of organizations.

As well as saving administrator time and improving learner experience, the platform encourages L&D professionals to change the way they think about learning.

The Totara Learn launch program coincided with the COVID-19 pandemic, forcing the BSR team to get creative under pressure – and they responded quickly. They needed one learning hub for all their content, including both online and face-to-face training, to provide learners with a seamless experience, no matter what.

Constant evolution

At Think Learning, we are true champions of the constant evolution of learning and development technology. Things change, and it’s paramount that your learning content keeps up. So providing BSR with the tools needed to ensure they can add to, adapt or amend their content on the fly is truly rewarding. BSR can now create and curate courses, and build pathways independently, without having to wait for the assistance of a third party. And their learners benefit from a range of learning resources, including webinars, podcasts, e-learning and virtual instructor-led-training (ILT).

What’s more, BSR can now personalize the content that each learner receives by utilizing Totara Learn’s Audiences feature. By splitting the users into members and non-members, BSR can ensure the right content gets to the right learner at the right time – improving the learning experience for all.

An LMS fit for healthcare

At Think Learning we work with over 40 NHS and healthcare organizations. And it was that experience that grabbed BSR’s attention.

We worked closely with the team at the British Society for Rheumatology to help them develop a learning platform and approach that was entirely bespoke to their needs. We ensured that the learning platform was not just great for staff training or compliance needs, but we ensured that it also provided a great user experience and incorporated the e-commerce features needed by busy membership societies. But don’t just take our word for it:

The future

Since implementing the platform, BSR’s active user numbers have nearly doubled, and content has been highly rated. So it’s safe to say that Totara Learn has helped to transform the BSR learning services.

But this is only the beginning, Totara Learn is a truly sophisticated platform, and BSR intends to utilize it to its full potential.

They are currently building a roadmap for the next few years to see where they can take the platform – notably focusing on improved design and theming to engage BSR members, improved dashboards and more social and collaborative learning features for their members.