Retail Learning Management System (LMS)

Create a people-centric culture in the retail industry

According to research, employee recruitment, retention, and skill gaps are three of the top challenges facing the retail industry today. Adopting a people-centric culture, powered by a Talent Experience Platform will be the key to overcoming these challenges and creating success for the industry.

Reduce turnover

• Reduce turnover by investing in skills development
  
• Encourage career growth and employee satisfaction by connecting learning, performance, and engagement
  
• Provide performance support resources on any device

Close skills gaps

• Assess skill competency and assign additional training
  
• Identify skill gaps and create a learning playlist to help employees grow
  
• Keep your workforce and organization agile to new customer expectations

Onboard and ensure compliance for seasonal and full-time employees

• Track course completion and skill competency – be audit-ready
  
• Ensure compliance across your entire organization and extended enterprise to keep everyone safe
  
• Create and manage training activities from any device

Train your extended workforce

• Deliver learning to third-party vendors outside your organization for the best customer experience
  
• Tailor learning for different audiences by role, location, job function and more
  
• Track and monitor learner progress and achievements with robust, customized reporting

Frequently asked questions about retail LMS

What is LMS in retail?
A Learning Management System (LMS) in retail is a software application designed to manage and deliver employee training and development programs. It is a central hub for all learning activities, where employees can access online training, complete courses, and track their progress. LMSs in retail can help improve employee skills, knowledge, and performance, resulting in better customer service and increased sales.

What’s the difference between WMS and LMS?
A Warehouse Management System (WMS) and Learning Management System (LMS) are both software applications that serve different purposes. A WMS is used to manage and control warehouse operations, such as inventory management and order fulfilment, while an LMS is used to manage and deliver employee training and development programs. While there may be some overlap in functionality, the two systems are designed for different purposes and should not be confused.

Is LMS a CRM?
A Learning Management System (LMS) is not a Customer Relationship Management (CRM) tool. While both systems may store and manage customer data, an LMS is designed for employee training and development, while a CRM is designed for managing customer relationships and interactions. A learning technology platform like Totara can be integrated with a CRM system to help retail businesses better understand customer needs and provide targeted training to employees based on customer feedback.