Securex Academy's Future-Proof Digital Training Platform with Totara's Extended Enterprise Capabilities

As a trusted partner in human capital and business solutions, Securex empowers organizations to thrive in a rapidly evolving landscape. At the core of Securex are comprehensive HR services, ensuring businesses can focus on what matters most – their people and growth. As a HR service provider Securex extends support to both small businesses, large enterprises and/or freelancers in the fields of entrepreneurship and employment, facilitating course delivery and registration. From payroll management to talent acquisition, Securex is streamlining HR processes, unleashing the full potential of each workforce. Securex is also helping their clients in navigating complex regulatory landscapes, offering expertise in legal and tax compliance.

With Securex Academy successfully selling an impressive 18,000 training sessions annually, the company was eager to collaborate with a partner capable of optimizing and automating the entire end-to-end process. This involves everything from online registration on the website to financial processing, as well as enhancing the blended learning experience and potential certification. Furthermore, Securex Academy is actively embracing blended learning, incorporating a mix of traditional and digital training methods, online webinars, e-learning modules, and on-the-job learning. With blended training, Securex Academy ensures that clients derive maximum value from the programs, allowing immediate access and application of acquired knowledge without lengthy waiting periods. But Securex Academy aims to do more than just set up training sessions. The company is committed to making tangible contributions to its clients’ business results.

The Challenge

While aiming to boost their digital strategy, create better learning experiences and meet the growing demands of external clients, Securex wanted to enhance their training platform with blended learning methods, by combining f2f sessions and/or MS teams sessions with e-learning. At Securex Academy, the learning center of the organization responsible for all training programs, there was a strong desire to find a new, all-in-one solution. This solution would make online registrations smoother on their website by using a complete learning management system (LMS). In addition Securex aimed to automate processes, increase efficiency with a digital learning platform as an administrative engine, and offer personalized notifications during subscriptions and registrations. There was a pressing need to reduce the workload of academy coordinators and improve self-service options for customers. This called for a robust solution that can handle complex integrations while keeping things user-friendly.

Securex was actively seeking a partner to integrate a new digital learning platform into its existing ecosystem, connecting seamlessly with the Securex website, SAP, and Salesforce. The goals included enhancing the blended learning approach, offering a diverse catalogue of high-quality materials, and ensuring an optimal, intuitive user experience, all while maintaining efficiency through automated processes and adhering to European regulations.

The Solution

To address these challenges, Securex has chosen Totara as their learning management platform as it offers the flexibility to tailor a learning platform to the client needs, creates an optimal and user friendly experience and it has the capability to integrate seamlessly with various sources. Totara, functioning as a Learning Management System (LMS) with extended enterprise capabilities like a seamless payment gateway, adds a commercial dimension to its versatile features. This innovative approach together with the unified Totara platform, allows Securex not only to deliver effective learning experiences but also monetize their rich training catalogue and establish a future proof commercial model.

The custom subscription flow within Totara enhances this commercial dimension. Securex can tailor subscription models to match the unique preferences and requirements of their clients. This personalized approach not only enhances user satisfaction but also positions Securex as a provider that understands and adapts to the diverse needs of its clients. A key strength of Totara lies in its ability to create an optimal and user-friendly experience. Designed with the end user in mind, the platform ensures seamless engagement from the start during the subscription, all the way to the content, fostering a positive and productive and end-to-end learning environment.

By leveraging Totara, Securex can implement blended learning approaches, combining online and offline resources for an enriched learning experience. Essentially, Totara emerged as the optimal platform for Securex’s complex needs due to its robust foundation and additional features, including user automation, notifications, event management, registration, certification, and compliance-driven learning. Deloitte emerged as the preferred partner for leading this implementation, due to its extensive in-house learning technology expertise and more than 10 years of experience with Totara. Collaborating closely with Deloitte, Securex embarked on a journey to revitalize its training platform, leveraging Totara’s flexibility to tailor solutions that aligned perfectly with their objectives.

The Result

The platform of Securex currently has 1340 active users, indicating a strong interest in the courses offered. With the launch date of this platform only in september 2023, already 126 users (11,2 %) have successfully completed a course, while 531 (47,2%) have started but not yet finished, and 467 (41,5%) have not yet started the course – but are already registered. Securex has processed 1110 payments through their Totara platform, with only 13 cancellations, demonstrating a high level of satisfaction among users. With 289 scheduled seminars on the planning, the platform is poised to continue growing and expanding its courses and seminars. Next to that, Securex has already successfully completed 22 seminars in the past months, indicating a strong track record of delivering quality content and experiences to its users.

Selecting Totara as their learning management system (LMS) to facilitate their digital strategy provides several benefits. It allows the company to offer users a richer learning experience through blended learning methods. Moreover, a customized subscription flow, seamless integration with other systems improves operational efficiency and simplifies both internal and external administrative processes. The implementation and enhancement of Totara yielded transformative results for Securex and its external clients. By prioritizing the needs of external clients, Totara was able to offer a comprehensive training platform that exceeded expectations. The revamped enrollment process significantly reduced administrative burdens and improved the overall user experience. Customers praised the user-friendly interface and smooth processes, particularly highlighting the automation of enrollment forms as a game-changer.

Deloitte streamlined the entire process, from online registration to certification, for the sale of 18,000 training sessions annually. Securex seamlessly integrated into Securex’s ecosystem, promoting blended learning, offering quality content, ensuring user-friendly experiences, efficient training management, and compliance with regulations. This initiative reflects Securex’s commitment to a cutting-edge and future proof digital training platform. Looking ahead, Securex plans to capitalize on Totara’s success by further enhancing the visualization of blended learning, expanding the platform to cater to a broader audience, introducing a flexible and online payment system to incentivize participation, and making on-site training more e-learning oriented and providing easy LMS access.