Global health and nutrition retailer GNC cuts costs and improves compliance with rapid LMS deployment

GNC is a global retailer focused on health and nutrition-related products, with stores in over 49 countries. GNC Mexico has over 3000 employees in over 640 stores.

The Challenge

GNC Mexico needed to train a geographically dispersed workforce with employees in many different cities across the country. This required a solution that ensured access, delivered a great on-brand experience, and tracked activity and completion.

The Solution

GNC Mexico and Totara Partner Aura Interactiva worked together to implement Totara’s Learning Management System (LMS) in record time. Within just 8 weeks, the LMS was ready for the courses to be loaded.

The Totara Learn solution for GNC Mexico delivered several benefits to GNC

• On brand look and feel: Aura Interactiva customized the LMS look and feel of the platform according to GNC’s brand guidelines
• LMS reporting & analytics capabilities: Totara’s reporting functionality and features shows GNC who has completed which training, when and where to support compliance training
• 24/7 Access: Any time, anywhere access to knowledge

The Results

In addition to these benefits, significant cost savings have been achieved. By using Totara LMS, GNC has been able to reach its staff in different locations across the country. Employees now can access training materials on healthcare and fitness products from anywhere. This means that travel costs and other costs associated with traditional classroom training are now eliminated.

“With an LMS in place we have reduced distances and optimized times. All the employees at various locations of Mexico can get trained without excuses. This allows us to keep our staff up to date and maximize the customer service experience in our stores.”