{"id":78090,"date":"2026-07-07T05:43:52","date_gmt":"2026-07-07T05:43:52","guid":{"rendered":"https:\/\/totara.com\/customer-stories\/engineering-a-high-performance-compliance-culture-at-skanska-uk\/"},"modified":"2026-07-07T10:52:19","modified_gmt":"2026-07-07T10:52:19","slug":"engineering-a-high-performance-compliance-culture-at-skanska-uk","status":"publish","type":"customer-story","link":"https:\/\/totara.com\/us\/customer-stories\/engineering-a-high-performance-compliance-culture-at-skanska-uk\/","title":{"rendered":"Engineering a High-Performance Compliance Culture at Skanska UK"},"content":{"rendered":"\n<div class='inline-text-container autoMobileAlignment autoDesktopAlignment'>\n  <div class='richText'><p class=\"large\"><a href=\"https:\/\/www.skanska.com\/uk\/en-gb\" target=\"_blank\" rel=\"noopener\"><strong>Skanska UK<\/strong><\/a> is a leading construction and project development business with 138 years of heritage and more than 3,200 UK experts delivering some of Britain\u2019s most critical infrastructure projects, from high-speed rail to defence facilities. Operating in a sector where safety, compliance and operational excellence are essential.<\/p>\n<h2>The Challenge<\/h2>\n<h3>Beyond Simple Training<\/h3>\n<p class=\"\">Skanska UK needed a digital learning infrastructure that could match their scale and ambition. Partnering with <strong><a href=\"https:\/\/totara.com\/partners\/cortexa\/\" target=\"_blank\" rel=\"noopener\">Cortexa<\/a><\/strong>, they replaced fragmented legacy systems with a cutting-edge <strong><a href=\"https:\/\/totara.com\/talent-experience-platform-txp\/\">Totara Learning Experience Platform (LXP)<\/a> <\/strong>to drive organisational capability and operational excellence.<\/p>\n<p class=\"\">Before the &#8220;<strong>Learning Hub<\/strong>&#8221; was born, Skanska UK\u2019s L&amp;D landscape was a complex web of manual processes that posed significant operational risks:<\/p>\n<ul>\n<li><strong>The &#8220;Data Silo&#8221; Risk:<\/strong> Compliance and training data were scattered across iTrent, legacy LMS platforms, and hundreds of project-level spreadsheets, making a single &#8220;&#8221;source of truth&#8221;&#8221; impossible.<\/li>\n<li><strong>Invisible Progress:<\/strong> Line managers lacked the real-time visibility required to verify if their teams were site-ready, leading to administrative bottlenecks.<\/li>\n<li><strong>Regulatory Complexity:<\/strong> With the introduction of the Building Safety Act 2022 and Construction (Design &amp; Management) Regulations 2015, the legal burden to prove competency for specific &#8220;&#8221;Duty Holders&#8221;&#8221; became a high-stakes challenge that locally developed apps and spreadsheets could no longer sustain.<\/li>\n<li><strong>Engagement Gaps:<\/strong> The lack of a centralised, social learning space meant that valuable peer-to-peer knowledge was being lost.<\/li>\n<\/ul>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-78018 size-full\" src=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanskaheadofficerickmansworth_credit_shutterstock_peter_fleming_1133123177_544431-1024x683-1.jpg\" alt=\"\" width=\"1024\" height=\"683\" srcset=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanskaheadofficerickmansworth_credit_shutterstock_peter_fleming_1133123177_544431-1024x683-1.jpg 1024w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanskaheadofficerickmansworth_credit_shutterstock_peter_fleming_1133123177_544431-1024x683-1-300x200.jpg 300w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanskaheadofficerickmansworth_credit_shutterstock_peter_fleming_1133123177_544431-1024x683-1-768x512.jpg 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/h2>\n<h2>The Solution<\/h2>\n<h3>A Future-Proof Digital Ecosystem<\/h3>\n<p class=\"\">Cortexa collaborated with Skanska UK to architect a phased, high-impact rollout of their Learning Hub. This wasn&#8217;t just a software install; it was a strategic overhaul of how talent is nurtured and governed.<\/p>\n<ul>\n<li><strong>A Brand-Immersive Experience:<\/strong> An intuitive, role-based UX designed to mirror Skanska UK\u2019s high-performance brand, ensuring immediate user adoption.<\/li>\n<li><strong>Precision &#8220;Duties Management&#8221;:<\/strong> Cortexa developed a bespoke system to manage the 50+ critical duty holders required for major projects, from Fire Wardens to BSA Accountable Persons. This allows project leads to search and verify qualified personnel in seconds.<\/li>\n<li><strong>Automated Credentialing:<\/strong> A centralised vault for academic certificates, vocational accreditations, and professional memberships, featuring automated expiry alerts to eliminate compliance lapses.<\/li>\n<li><strong>Scalable Competency Frameworks:<\/strong> Implementation of unlimited, multi-layered competency frameworks that allows Skanska UK to map proficiency levels against long-term business goals.<\/li>\n<li><strong>Inclusion by Design:<\/strong> Integrated accessibility widgets (dyslexia fonts, contrast controls) ensured the platform was usable for every worker, from the head office to the construction site.<\/li>\n<\/ul>\n<h2>The Results<\/h2>\n<h3>Setting a New Industry Gold Standard<\/h3>\n<p class=\"\"><strong>The partnership with Cortexa has delivered measurable impact, moving Skanska UK from &#8220;reactive tracking&#8221; to &#8220;proactive talent management&#8221;:<\/strong><\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-78022 alignleft\" src=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-flags-300x170.png\" alt=\"\" width=\"300\" height=\"170\" srcset=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-flags-300x170.png 300w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-flags-1024x581.png 1024w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-flags-768x436.png 768w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-flags.png 1110w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/h2>\n<ul>\n<li><strong>100% Visibility:<\/strong> Total consolidation of learning routes into one mobile-responsive hub, providing leadership with real-time compliance dashboards.<\/li>\n<li><strong>Operational Velocity:<\/strong> The Duties Management module now houses 7,000+ validated records, drastically reducing the time required to mobilise teams for new projects.<\/li>\n<li><strong>Future-Ready Foundations:<\/strong> The platform is now the engine behind Skanska UK\u2019s 2027Strategic Business Plan, facilitating complex onboarding and leadership pipelines that were previously impossible to manage at scale.<\/li>\n<\/ul>\n<p class=\"\"><strong>Key additional statistics, from April 2025 to April 2026.<\/strong><\/p>\n<ul>\n<li><strong>Site Access:<\/strong> A total of 3,775 period to date.<\/li>\n<li><strong>Available Resources:<\/strong> 226 including micro learning courses and TED Talks with 90% of those already used with 4,637 views in total.<\/li>\n<li><strong>Training Events:<\/strong> 29,213 course completions both internal and external. (Virtual &amp; Face2Face) Nearly 8 pieces of learning per user who logged in.<\/li>\n<li><strong>Certifications:<\/strong> 7,518 have been added<\/li>\n<li><strong>The Future:<\/strong> Driving Strategic Growth<\/li>\n<\/ul>\n<p class=\"\">Having mastered the &#8220;<strong>Compliance Foundation<\/strong>,&#8221; Skanska UK and Cortexa are now evolving the platform into a competitive differentiator for 2026 and beyond:<\/p>\n<p class=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-78010 alignright\" src=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-challenge-300x169.jpg\" alt=\"\" width=\"300\" height=\"169\" srcset=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-challenge-300x169.jpg 300w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-challenge-768x432.jpg 768w, https:\/\/totara.com\/wp-content\/uploads\/2026\/07\/Stuart_Bray_skanska-challenge.jpg 825w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<ul>\n<li><strong>Hyper-Personalised Onboarding:<\/strong> Tailored paths for UK, Project, and Role-specific integration.<\/li>\n<li><strong>Gamified Learning:<\/strong> Using engagement data and reporting to drive a culture of continuous self-improvement.<\/li>\n<li><strong>Leadership Pipelines:<\/strong> Mapping competency achievement paths to identify and fast-track the next generation of leaders.<\/li>\n<\/ul>\n<\/div>\n  <\/div>\n\n\n<div class='inline-quote-container themeOrange'>\n      <blockquote>This platform doesn&#8217;t just track training; it builds the capability we need to deliver the UK&#8217;s most complex projects safely and efficiently.\n<\/blockquote>\n        <figure>\n            <figcaption>\n        <strong>Paula Lindores,<\/strong>\n        <br \/>\n        Head of Leadership &#038; Organisational Capability, Skanska UK      <\/figcaption>\n    <\/figure>\n  <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","tax\/tags":[682,712,684,719,720,692],"tax\/countries":[789],"tax\/sectors":[782],"org-size":[777],"tax\/solutions":[778,798,1192],"tax\/topics":[],"tax\/industries":[],"class_list":["post-78090","customer-story","type-customer-story","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/customer-stories\/78090","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/types\/customer-story"}],"wp:attachment":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/media?parent=78090"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=78090"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/countries?post=78090"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/sectors?post=78090"},{"taxonomy":"org-size","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/org-size?post=78090"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=78090"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=78090"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=78090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}