{"id":70478,"date":"2025-09-30T08:24:09","date_gmt":"2025-09-30T08:24:09","guid":{"rendered":"https:\/\/totara.com\/customer-stories\/how-mitchells-butlers-transformed-learning-with-totara-lms\/"},"modified":"2026-07-02T10:25:07","modified_gmt":"2026-07-02T10:25:07","slug":"how-mitchells-butlers-transformed-learning-with-totara-lms","status":"publish","type":"customer-story","link":"https:\/\/totara.com\/us\/customer-stories\/how-mitchells-butlers-transformed-learning-with-totara-lms\/","title":{"rendered":"How Mitchells & Butlers Crafted a High-Impact Learning Experience with Totara LMS"},"content":{"rendered":"\n
\n

For organisations with large, distributed workforces, delivering engaging, scalable learning while supporting compliance, career development, and business goals is no small task.<\/p>\n

Mitchells & Butlers (MAB), one of the UK\u2019s leading hospitality companies, has transformed its learning platform into a strategic business asset. Working with Totara Partner Think Learning, MAB has evolved its Totara LMS into MABLE<\/b><\/span>\u2014a highly customised platform that supports more than 50,000 employees across multiple brands with personalised learning, streamlined compliance, and continuous innovation.<\/p>\n

By treating its LMS as a product rather than simply a training system, MAB has created a flexible platform that continues to evolve alongside the business.<\/p>\n

Introducing MABLE: A Product-Centric LMS<\/strong><\/h3>\n

MAB\u2019s branded LMS, MABLE<\/strong>, is more than just a learning platform, it\u2019s treated as a product. Dedicated teams use agile methodologies to continuously evolve the system, delivering tailored solutions that align with business goals and user needs.<\/p>\n

<\/p>\n

Key customisations include:<\/p>\n

Role-Based Learning Journeys<\/strong>
\nTraining programmes are dynamically linked to employees\u2019 current and aspirational job roles, supporting career progression and internal mobility.<\/p>\n

Custom Fiscal Reporting<\/strong>
\nA bespoke plugin aligns learning engagement data with MAB\u2019s unique five-year accounting cycle, streamlining analysis and reporting.<\/p>\n

Third-Party Integration<\/strong>
\nSeamless integration with Fuel50, a talent management system, enables unified career development and succession planning.<\/p>\n

Policy Management<\/strong>
\nA custom-built tool ensures compliance with the Employment Act 2023, particularly around tipping policies, eliminating the need for external solutions.<\/p>\n

Gamification<\/strong>
\nLearners can unlock avatars and earn real-world rewards, boosting engagement and reinforcing brand loyalty.<\/p>\n

Social Learning<\/strong>
\nTotara Engage powers branded social workspaces that foster collaboration, peer learning, and community building.<\/p>\n

<\/p>\n

Why It Works: Strategic Insights from MABLE<\/strong><\/h3>\n

Agile, Product-Led Development<\/strong>
\nTreating the LMS as a product allows for iterative innovation without compromising upgrade paths. This approach enhances scalability and reduces long-term technical debt.<\/p>\n

Personalised Learning by Role<\/strong>
\nLinking content to job roles ensures relevance and encourages career growth\u2014critical in a large, diverse workforce.<\/p>\n

Tailored Reporting for Business Cycles<\/strong>
\nCustom fiscal plugins demonstrate how LMS platforms can adapt to non-standard business processes, improving decision-making and operational efficiency.<\/p>\n

Unified Talent Ecosystem<\/strong>
\nSSO and data integration with Fuel50 create a seamless user experience, supporting holistic talent strategies.<\/p>\n

Compliance Made Simple<\/strong>
\nIn-house policy tools reduce reliance on third-party systems, cut costs, and ensure regulatory alignment.<\/p>\n

Community-Driven Learning<\/strong>
\nSocial features promote knowledge sharing and strengthen workplace culture, making learning more engaging and collaborative.<\/p>\n

Gamification That Delivers<\/strong>
\nCustom avatars and tangible rewards turn learning into a motivating experience, driving participation and performance.<\/p>\n

<\/p>\n

Turning an LMS into a Strategic Business Platform<\/b><\/span><\/h3>\n

Mitchells & Butlers demonstrates how a modern LMS can deliver far more than online training. Through thoughtful customisation, strong integrations, and a product-led approach to continuous improvement, MABLE supports compliance, career development, employee engagement, and organisational performance from a single platform.<\/p>\n

The story highlights what\u2019s possible when learning technology is designed around business needs rather than technical limitations. By combining Totara\u2019s flexibility with Think Learning\u2019s expertise, Mitchells & Butlers has built a scalable learning ecosystem that continues to grow with the organisation.<\/p>\n<\/div>\n <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"","tax\/tags":[712,724,684,720],"tax\/countries":[789],"tax\/sectors":[797],"org-size":[777],"tax\/solutions":[],"tax\/topics":[731,727,688],"tax\/industries":[],"class_list":["post-70478","customer-story","type-customer-story","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/customer-stories\/70478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/customer-stories"}],"about":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/types\/customer-story"}],"wp:attachment":[{"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/media?parent=70478"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/tags?post=70478"},{"taxonomy":"country","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/countries?post=70478"},{"taxonomy":"sector","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/sectors?post=70478"},{"taxonomy":"org-size","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/org-size?post=70478"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/solutions?post=70478"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/topics?post=70478"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/totara.com\/us\/wp-json\/wp\/v2\/tax\/industries?post=70478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}