{"id":38784,"date":"2022-11-24T21:29:27","date_gmt":"2022-11-24T21:29:27","guid":{"rendered":"https:\/\/totara.com\/customer-stories\/worksource\/"},"modified":"2026-08-14T15:04:09","modified_gmt":"2026-08-14T15:04:09","slug":"worksource","status":"publish","type":"customer-story","link":"https:\/\/totara.com\/us\/customer-stories\/worksource\/","title":{"rendered":"WorkSource increases learning engagement by 35% with Totara Learn"},"content":{"rendered":"\n
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WorkSource<\/strong> is a federally funded one-stop career system in the state of Washington in the United States. It is an integrated high-quality delivery system for an array of employment and training services for employers and job seekers.<\/p>\n

The Challenge<\/h3>\n

Like many organisations, WorkSource used to track all training data manually. Because\u00a0WorkSource is a consortium of non-profit, community-based, education and government agencies, and other organisations that provide employment services, they also had difficulty communicating about training opportunities and sharing resources across a system of service providers. They needed to find a way to improve both the tracking of training data and the communication process across multiple groups of stakeholders and contributors.<\/p>\n

The Solution<\/h3>\n

WorkSource chose to work with Totara Partner Synegen <\/a>to design and build a new Totara Learn platform<\/a> to help automate the tracking process and to facilitate easier communication across the consortium.<\/p>\n

Their Totara Learn platform, which they named the Learning Exchange, was designed to support all training activities, including e-learning modules and registration for face-to-face training, and also serves as the staff intranet for the WorkSource Seattle-King County system.They use the seminar management feature within Totara Learn to monitor in-person training attendance, and resources are managed using URLs and folders within the LMS. E-learning is delivered via SCORM packages, videos, quizzes, assignments and more.<\/p>\n

<\/p>\n

Synegen helped design the LMS to enable staff from across WorkSource\u2019s sites and agencies to directly access a plethora of resources, such as marketing materials, frameworks, and resources for jobseeker workshops and system tools such as labour market information.<\/p>\n

The Results<\/h3>\n

“While our current staff were not involved in the initial transition to Totara, we have appreciated Synegen’s assistance with a variety of efforts. Most recently. we decided to work with Synegen to host the server for our site – Synegen staff walked us through the process and worked with us to back up the existing site before the transfer. We were incredibly grateful for their technical expertise throughout this process!”<\/p>\n