You’ve purchased a new system at work or want to train staff on an existing platform.
Where do you start?
One-off training is no longer an option, and the most successful companies are following recipes similar to the one outlined below.
Ingredients
- A flexible learning management system
- Mobile responsiveness
- Training plans relevant to user (i.e. new hire, existing staff)
- Engaging content
- KPIs – what is your definition of successful training?
Preparatio
- Work out what you want to achieve from the systems training. Will this be the same for all users?
- Existing system – Assess your learners’ capabilities to pitch the training at the correct level.
- New system – Win the emotional investment in the new system from your employees. This will be a disruptive change to the way your people work.
- Set up accounts for all users. For new hires, ensure this is actioned well in advance so they can get up to speed prior to starting work.
Method
- For a new system, start training before it goes live on the end user’s device to ensure they are up to speed with the system on day one.
- Don’t explain everything to everyone in one go. Create specific modules for the role or job function to increase the relevancy of the training.
- Get beyond show and tell. Make systems training fun through gamification by rewarding users with badges, levels and motivate with interactive elements.
- Use reporting tools and analytics to gather metrics on the effectiveness and performance of users.
- Create a mechanism for ongoing support.
Serve and enjoy!
- Employee efficiency – After training, employees will use the system more effectively, quicker and make fewer errors.
- More motivated staff – Engaging training and system knowledge breeds confidence in your staff to work.
- Increase ROI – A fit-for-purpose system and trained staff will boost the ROI of any systems investment.
Download the systems training recipe
Enjoying our #TotaraRecipe series? Be sure to share it with your colleagues on social media using #TotaraRecipe, and if there’s a particular recipe you’d like to see, we’d love to hear your suggestions.
