{"id":81574,"date":"2026-08-13T11:52:08","date_gmt":"2026-08-13T11:52:08","guid":{"rendered":"https:\/\/totara.com\/articles\/externe-schulungen-lms\/"},"modified":"2026-09-29T09:58:02","modified_gmt":"2026-09-29T09:58:02","slug":"externe-schulungen-lms","status":"publish","type":"article","link":"https:\/\/totara.com\/de\/artikel\/externe-schulungen-lms\/","title":{"rendered":"Externes Schulungs-LMS: Vorteile und bew\u00e4hrte Verfahren"},"content":{"rendered":"\n<div class='inline-text-container MobileAlignment DesktopAlignment'>\n  <div class='richText'><p><span data-contrast=\"auto\">Organisations\u00a0increasingly depend on people outside of their own workforce to shape how products are sold\u00a0and how customers experience their brand. This is reflected in\u00a0<\/span><a href=\"https:\/\/www.deloitte.com\/us\/en\/insights\/topics\/talent\/workforce-ecosystem-transformation-future.html\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">research from MIT Sloan Management Review and Deloitte<\/span><\/a><span data-contrast=\"auto\">, in which 74% of surveyed leaders and managers said that effectively managing external stakeholders was\u00a0important\u00a0to their success.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">In this article,\u00a0we\u2019ll\u00a0explore how a learning management system (LMS)\u00a0makes external stakeholder training\u00a0easier to manage and\u00a0personalise, with greater visibility as delivery scales.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><i><span data-contrast=\"auto\">This article was produced in collaboration with Synergy Learning, a Platinum Totara Partner.<\/span><\/i><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">What is external training?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">External training\u00a0is learning\u00a0provided to people outside an\u00a0organisation\u2019s\u00a0own workforce. This can cover a range of different audiences, such as customers, partners, vendors, resellers, contractors, or community members. The purpose is to give each of these external audiences the knowledge and skills they need to support your business (or in the case of customers, to get more out of your products or services).<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">These learners will have different baselines of prior knowledge, and some may access training on a voluntary or paid-for basis, compared to internal employees for whom training is often a mandatory part of their role. As a result, it\u2019s essential that external training is <\/span><span data-contrast=\"auto\">easy to access and relevant to each audience\u2019s roles and needs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-80724\" src=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-Aug-13-2026-09_25_57-AM.png\" alt=\"external training LMS\" width=\"1536\" height=\"1024\" srcset=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-Aug-13-2026-09_25_57-AM.png 1536w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-Aug-13-2026-09_25_57-AM-300x200.png 300w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-Aug-13-2026-09_25_57-AM-1024x683.png 1024w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/ChatGPT-Image-Aug-13-2026-09_25_57-AM-768x512.png 768w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/p>\n<p><span data-contrast=\"auto\">This wider approach to learning beyond an\u00a0organisation\u2019s\u00a0internal workforce is also known as\u00a0<\/span><a href=\"https:\/\/totara.com\/articles\/extended-enterprise-training-what-it-is-and-how-to-get-it-right\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">extended enterprise learning<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">How does an LMS support external training?<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Managing external training through disconnected systems can make it harder to\u00a0maintain\u00a0visibility and communicate with learners. External training software allows organisations to bring learning together in one place.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><strong>A well-designed external training LMS can help\u00a0organisations:\u00a0<\/strong><\/p>\n<ul>\n<li><span data-contrast=\"auto\">Manage multiple internal and external audiences through a single platform.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Tailor content and navigation based on each learner group\u2019s needs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Provide simple registration and self-service access.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Assign role and audience-specific learning pathways.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Deliver flexible online,\u00a0mobile\u00a0and blended learning opportunities.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Automate enrolments,\u00a0reminders\u00a0and certification renewals.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"auto\">Track progress, completions, compliance, and engagement.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span data-contrast=\"auto\">Best practices for external training delivery<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Effective external training starts with recognising\u00a0that\u00a0external\u00a0partners\u00a0have different priorities from employees. Making training available, or even mandatory, may not be enough to motivate external audiences to engage with and complete it, so\u00a0it\u2019s\u00a0especially important to make sure it feels relevant and tailored to their requirements.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Understand the needs of each audience<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">The first step is to understand the distinct needs of each external audience, as well as the specific challenges each group faces. Resellers might be looking for concise product training so they can quickly get up to speed on new products,\u00a0whereas\u00a0contractors\u00a0likely want\u00a0to focus on mandatory compliance training without distractions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">By speaking to the teams that typically interact with these audiences, you can uncover common knowledge gaps and practical constraints. Learner feedback and completion data can\u00a0provide\u00a0further insight to steer your design approach.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Keep learning relevant and role-specific<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">External learners should only see content that relates to their role. Using a combination of tailored learning pathways and audience segmentation, organisations can provide external users with targeted courses and resources without overwhelming them with irrelevant and generic learning content.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/synergy-learning.com\/success-stories\/amazon-lms\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Amazon\u2019s Ask Alexa platform<\/span><\/a><span data-contrast=\"auto\">, for example, groups courses into product families, which are presented in logical sequences through users\u2019\u00a0personalised\u00a0dashboards. Instead of sifting through a large course catalogue, retail staff can easily find the training they need.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Additionally, you should use a range of formats and content types to suit different learner requirements. Some audiences might benefit most from bite-sized downloadable resources, while others might require in-depth scenario-based videos. Blended learning can be particularly valuable where external audiences\u00a0require\u00a0a mix of theoretical knowledge and practical skills.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Make training easy to access<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">It\u2019s important to remove unnecessary barriers to entry for external audiences; in practice, this means making registration and enrolment as smooth as possible, with straightforward navigation throughout the learning experience. External learners typically won\u2019t have access to company devices or your internal systems, so\u00a0you\u2019ll\u00a0need to carefully consider how\u00a0they\u2019ll\u00a0access learning.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Both the platform experience and the learning content itself need to reflect how and where people will learn. For example, shop-floor retail staff with limited training time may\u00a0benefit\u00a0from bite-sized, responsive training that allows them to dip in and out using mobile devices.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Recognise\u00a0and reward achievement<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Compared to internal company employees, external audiences may have lower intrinsic motivation to complete their assigned training.\u00a0Employees typically complete mandatory training as part of their core responsibilities, but other learners (such as retail staff at resellers) may be completing learning\u00a0on\u00a0their own time. By rewarding learners with\u00a0<\/span><a href=\"https:\/\/totara.com\/articles\/what-are-digital-badges-and-how-do-they-work\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">badges<\/span><\/a><span data-contrast=\"auto\">, certificates or formal certifications,\u00a0organisations\u00a0can give learners tangible evidence of their professional development and motivate them to continue progressing.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-80726\" src=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092919.png\" alt=\"Badges in Totara\" width=\"848\" height=\"788\" srcset=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092919.png 848w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092919-300x279.png 300w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092919-768x714.png 768w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/p>\n<h3><span data-contrast=\"none\">Gather feedback and continually improve<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Use qualitative and quantitative learner feedback, as well as wider LMS data, to\u00a0identify\u00a0where external learners disengage or require\u00a0additional\u00a0support. Your platform reports should steer your training approach, helping you refine content and delivery methods rather than simply record completions.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h3><span data-contrast=\"none\">Measure business outcomes<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">While course completion data is useful, you should\u00a0ultimately aim\u00a0to measure how your external training supports your organisational goals. Depending on the audiences you\u2019re training, this could be increased product adoption, higher sales, better compliance or a decrease in support requests.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Aim to define these outcomes when designing your external training\u00a0programmes, and\u00a0connect the learning data to the desired outcomes. This will make it easier to\u00a0demonstrate\u00a0the value and return on investment of external\u00a0training, and\u00a0help you to decide where further investment would add the most value.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">How Totara supports external training<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">Totara\u2019s multitenancy functionality allows organisations to set up distinct learning environments for different user groups (such as customers or stakeholder groups), while\u00a0retaining\u00a0central administration and\u00a0<\/span><a href=\"https:\/\/synergy-learning.com\/lms-reporting-and-analytics\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">reporting<\/span><\/a><span data-contrast=\"auto\">. Each tenant can have its own branding,\u00a0content\u00a0and access permissions, ensuring that different groups receive a personalised experience without getting distracted by generic and irrelevant learning. Learners can also be grouped by audience based on their organisation or role, and automatically assigned relevant courses,\u00a0programs\u00a0and certifications, reducing the need for manual administration as your wider business ecosystem scales.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-80725\" src=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092724.png\" alt=\"reporting in Totara\" width=\"808\" height=\"561\" srcset=\"https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092724.png 808w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092724-300x208.png 300w, https:\/\/totara.com\/wp-content\/uploads\/2026\/08\/Screenshot-2026-08-13-092724-768x533.png 768w\" sizes=\"auto, (max-width: 808px) 100vw, 808px\" \/><\/p>\n<p><span data-contrast=\"auto\">An LMS can also remove friction from registration and enrolment, making it simple for external audiences to access training. For example, the medical aesthetics training provider\u00a0<\/span><a href=\"https:\/\/synergy-learning.com\/success-stories\/harley-academy\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Harley Academy<\/span><\/a><span data-contrast=\"auto\">\u00a0uses a Totara platform integrated with its WordPress website and HubSpot. When a customer purchases a course through the site, their Totara account is created\u00a0automatically\u00a0and the learning is assigned\u00a0immediately. This removes barriers to entry while reducing manual administration for Harley Academy\u2019s training team.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Once learners are enrolled, structured learning pathways can be used to guide them through the content in a logical order. Course creators can combine courses into programs, with content and progression gated based on logical rules and\u00a0prerequisites, or\u00a0use certifications to require learners to revalidate their knowledge at defined intervals. Totara\u2019s courses support online and offline learning activities, meaning external training can include digital learning experiences and face-to-face sessions for practical skills, all tracked and managed as part of the same learner journey.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Finally, an LMS such as Totara provides the organisation with greater visibility of external training. Instead of relying on third parties for tracking and completion data,\u00a0<\/span><a href=\"https:\/\/synergy-learning.com\/lms-reporting-and-analytics\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Totara\u2019s reporting tools<\/span><\/a><span data-contrast=\"auto\">\u00a0allow site admins to gain a bird\u2019s-eye view of training across the business ecosystem. Reports can also be filtered so individual partner organisations and tenant administrators can see training data for only the relevant learners. This helps organisations\u00a0identify\u00a0gaps,\u00a0demonstrate\u00a0compliance\u00a0and refine their programmes using reliable data. At\u00a0<\/span><span data-contrast=\"none\">Harley Academy<\/span><span data-contrast=\"auto\">, improved reporting and automation contributed to a 43% increase in the number of exams the organisation was able to deliver.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-contrast=\"auto\">Supporting your business ecosystem<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:360,&quot;335559739&quot;:120}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"auto\">The right LMS makes it easier to deliver personalised and measurable learning to your external audiences, allowing you to scale training delivery across your entire business ecosystem without increasing administrative burden. Organisations can centralise content management and automate processes such as enrolment and learning assignment, while tailoring learning experiences to different external audiences.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Totara provides the flexibility to deliver this at scale, with powerful features including multitenancy, audience automation, learning pathways, certifications, customisable reporting, and\u00a0<\/span><a href=\"https:\/\/synergy-learning.com\/lms-integration\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">flexible integrations<\/span><\/a><span data-contrast=\"auto\">. If you want to know more about how to build effective LMS platforms for training external audiences,\u00a0<\/span><a href=\"https:\/\/totara.com\/partners\/synergy-learning\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">get in touch with our specialists, Synergy Learning<\/span><\/a><span data-contrast=\"auto\">.<\/span><\/p>\n<\/div>\n  <\/div>","protected":false},"template":"","tax\/tags":[],"tax\/solutions":[],"tax\/topics":[343,643,600,578],"tax\/industries":[],"tax\/article-types":[294],"class_list":["post-81574","article","type-article","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/articles\/81574","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/articles"}],"about":[{"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/types\/article"}],"wp:attachment":[{"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/media?parent=81574"}],"wp:term":[{"taxonomy":"tag","embeddable":true,"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/tax\/tags?post=81574"},{"taxonomy":"solution","embeddable":true,"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/tax\/solutions?post=81574"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/tax\/topics?post=81574"},{"taxonomy":"industry-tax","embeddable":true,"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/tax\/industries?post=81574"},{"taxonomy":"article-type","embeddable":true,"href":"https:\/\/totara.com\/de\/wp-json\/wp\/v2\/tax\/article-types?post=81574"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}